Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping with us! We work hard to process and ship your orders as quickly as possible. Please review our shipping guidelines below:

1. PROCESSING TIME
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. SHIPPING RATES & ESTIMATES
We're proud to offer FREE standard shipping on all orders, with no minimum purchase required. We offer standard shipping options to ensure your items arrive safely.

Estimated delivery times vary depending on your location, typically ranging between 2 to 3 business days after processing. Please note that delivery dates are estimates provided by carriers and are not guaranteed.

3. TRACKING YOUR ORDER
When your order has shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

4. WRONG ADDRESS & UNCLAIMED PACKAGES
Customers are responsible for ensuring that the shipping address entered at checkout is correct and complete. We are not responsible if a package is delivered to an incorrect address provided by the buyer. If a package is returned to us because it was unclaimed or address info was missing, the customer will be responsible for any reshipping fees.

5. LOST, STOLEN, OR DAMAGED PACKAGES
Our store is not responsible for products damaged, lost, or stolen during transit. If you received your order damaged, or if your tracking shows delivered but you haven't received it, please contact the shipment carrier or our customer support team immediately so we can help you file a claim.

6. CONTACT US
If you have any questions about the status of your shipment, please reach out to us at info@staywiseelites.com with your order number.