Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@staywiseelites.com. Please note that returns will need to be sent to the following address: 30 N Gould St Ste N, Sheridan, WY 82801.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@staywiseelites.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@staywiseelites.com.
RETURN & REFUND POLICY
Thank you for shopping with us! We are a small business dedicated to offering great products at affordable prices. To keep our prices low and protect our business sustainability, we strictly enforce the following policies:
1. CANCELLATIONS
You may cancel any unfulfilled order within 15 minutes of purchase. After 15 minutes, your order enters our processing phase and cannot be canceled.
2. 14-DAY RETURN WINDOW
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. FINAL SALE ITEMS (NON-RETURNABLE)
Please note that specific high-demand, electronic, hygiene, or clearance items are marked as FINAL SALE. We do not accept returns, exchanges, or cancellations for any items designated as final sale in our store admin.
4. RETURN SHIPPING COSTS
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, broken, or defective, please contact our customer support immediately at info@staywiseelites.com with photographic proof of the damage. We will gladly review your claim and arrange a replacement or refund for verified defective goods.